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| About Us This web site is owned and operated by Etoyszone who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Etoyszone Holly House Pine Woods Rd Longworth Oxfordshire OX13 5HG United Kingdom Phone: 01865 392439 Fax: 01865 392800 Email: sales [at] etoyszone [dot] co [dot] uk Company number: <Put company number here> |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling - At Etoyszone we pride ourselves in our fast and accurate order processing and delivery service. All orders for products that are in stock in our warehouse received before 12pm the same day will be processed and dispatched that day. We do offer different delivery options such as Next Day Service, and 2 - 3 Working Day Delivery. Our standard delivery service offered is the 2 - 3 working day service on most products. - All Orders Over £150 are delivered free within the UK Mainland. NB: UK Mainland does not include PO ( Isle of Wight ) AB31-38, AB40-56, BT, FK19-21, HS, IV1, IV3-56, KA27-28, KW1-14, PA20-78, PH9, PH15-44, ZE, GY,JE, TR-21-25, IM1-9. For heavy items to IV,AB, DD, KA, KS, PH postcodes there maybe a surcharge of £7.50” To request a Next Day Delivery Service on your order please Call: 01865 392439 or Email our Sales Team At: sales@etoyszone.co.uk after you have placed your order online to get a quote and upgrade the service. Delivery: Please ensure you inspect the goods on arrival and note any damages or missing parcels on the drivers check sheet, and then contact us to report it. We have the ability to track your delivery for you so if you have a query on the status of your order please Email : sales@etoyszone.co.uk NB if you are not at home the couriers will leave a card and you can then contact them directly and arrange re-delivery this is not available for Saturday or Sunday delivery. It is your responsibility to contact the courier if carded. If the goods are returned to us we will re-charge the delivery cost again to re-despatch the items. Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. All orders under £150 are charged at £4.95 per order within the UK Mainland. All orders over £150 are delivered free within the UK Mainland A Next Day service is available for an additional £7.50/per box or parcel for UK Mainland & Industrial Scotland. Guaranteed NEXT day does not operate on the following postcodes CA18-19, LA11, 18-21, TR21-25. Excludes Scottish Isles and AB3-5, 30-39, 41-45, 51-56, DD6-11, FK14-21, G63, IV3-63, PA11-13, 17-19, 20-39, PH8-40, BT24-25, 29-35, 37-40, 44-94. Also Excludes IOM, Channel and Scilly Isles and IOW. For any orders outside the UK Mainland Area (Highlands, Islands and Republic of Ireland) please call one of our sales team who will work out the fastest and most affordable way of delivering the goods to you . Call us on - 01865392439 Please note we are currently unable to ship worldwide. Address: In the Delivery Address section you will have the option to ship to another address if you choose. Order Tracking: At the moment all orders are tracked within the company to optimise delivery times, however if you would like to know the status of your order please either give our sales team a ring on:01865 392439 or Email: sales@etoyszone.co.uk NB: If you are not at home the couriers will leave a card and you can then contact them directly and arrange a more suitable delivery time. Courier Companies Used: Etoyszone currently contracts Nightfreight Couriers and Business Post. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01865 392439 (International +44 01865 392439) or fax us on 01865 392800 or write to us at Holly House Pine Woods Rd Longworth Oxfordshire OX13 5HG United Kingdom |
| Privacy Policy Etoyszone do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Cancellations: You may cancel your order prior to despatch, but since we offer a fast delivery service, goods are often dispatched within hours of the order being placed. Orders cancelled after despatch, even if not yet delivered will be treated as returns, and charges may apply. Any charges will be communicated. Typically charges are Original P&P, plus returns charges back to us. This return charge varies by item/weight and which courier service is used. Returns: We want you to be utterly delighted with your purchase however if you need to return your goods or cancel your order please read our returns policy as stated below: You may return any delivered products within 7 working days of delivery (including if you change your mind), in an unused condition. The product must be with its original packaging with instructions and parts. Products must be returned in the same condition as they were delivered. If products were delivered flat packed they must be returned in the same way _______ within 7 days, unless faulty (Please read flat pack self assembly below). Care must be taken to ensure the Returned Products are packed well to avoid damage or loss of parts in transit. We will not accept responsibility for loss or damage in transit, therefore suggest that you request a proof of postage. For all returns except where the product is faulty you will be required to pay for and arrange for the goods to be returned to us. If you prefer we can arrange for the goods to be collected from you but the cost if this will be charged to you or deducted from your refund. We will only refund the cost of original postage where the item(s) is faulty and where goods are returned within 7 days, known as the consumer “cooling off” period. Where the items have come from a third party, it must be first verified that the supplier will accept the return and make arrangements for the goods to be collected, before any agreements are made with you, the customer. Any costs associated with this are beyond our control and we must charge these costs back to you, the customer. We will communicate all additional charges to you prior to arrangements being made if they are applicable Please pack the items back in the parcel with a note stating your reasons for return. To return any products to us the address is: Big Game Hunters Returns Department Chadwick Farm Garford Oxon OX13 5PD All refunds will be processed as quickly as possible once the goods are received back to us and always within 30 days of receipt of return or agreement. Flat Pack Self assembly items including Climbing Frames : Should there be an issue with your self assembling Item/Climbing Frame, any issues are assessed on a case by case basis. Once they are part or fully assembled they cannot be returned to us (outside the 7 days ), unless faulty If the goods are deemed faulty once part assembly has taken place, and disassembly is not possible because of doing so will damage the item further then it can be returned or collected as it is (within reason). Clearly, due to the size and nature of these products, this is product dependent and all cases will be discussed in order to resolve any issues. As a consumer you have a Duty to take reasonable care of the items whilst in your possession Photographic Evidence will be required of all issues where returns are being requested. Charges for collections are: • £13.50 per parcel under 30kg for UK Mainland and Industrial Scotland • £23.50 per parcel under 30kg for Highlands • £27.50 per parcel under 30kg for IOM, Scilly Isles, Channel Isles, N Ireland incl ROI • £45 per parcel over 30kg for UK and Industrial Scotland • £85 per consignment over 30kg for Highlands & IOM, Scilly Isles, Channel Isles, N Ireland incl ROI • D2H collections for Climbing Frames are charged by weight of the goods and will need to be worked out on a case by case basis. - B- If you have any further questions regarding the delivery services offered please contact us either by calling the Team On: 01865392439 or Email: sales@etoyszone.co.uk |
